Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the Riteline website?
No. This site is run by BrandedItems, Inc., an authorized Riteline distributor in Tustin, California. Riteline makes the pens; we sell them decorated with your logo and manage your order from quote to delivery.
I am a promotional products distributor. Can I order Riteline pens at net pricing here?
No. We sell to end customers such as companies, schools, hospitals and nonprofits. Distributors should order from Riteline directly for net pricing, samples and shipping quotes.
Can I buy a single pen, a few pens or refills?
No. We only sell decorated pens in quantity to businesses and organizations, and we do not stock refills or replacement parts. The refills page explains how to find a refill for a Riteline pen you already have.
Minimums and pricing
What is the minimum order?
It depends on the pen: most plastic pens start at 250 pieces, many metal and stylus pens at 100, a few at 500, and drinkware at 20 to 50. Each product page shows its minimum as the first row of the price table. In addition, orders from new non-corporate customers have a $1,000 order minimum, or a $250 processing fee for smaller runs.
What does the listed price include?
The decorated price includes a one-color imprint in one location (full color on items that are printed in full color). A second imprint color or location adds a run charge per piece, listed on the product page. Shipping is quoted separately.
Can I match a PMS color?
Send the PMS number with your quote request. Whether it can be matched exactly depends on the pen and the imprint method, and your proof shows the color before anything is printed.
Can I mix pen colors in one order?
Usually yes, as long as the imprint stays the same. Tell us the split by color when you ask for a quote and we will confirm it with Riteline.
Artwork, proofs and production
What artwork do you need?
A vector file (.ai, .eps, .svg or .pdf) gives the sharpest print. If you only have a JPG or PNG, send it anyway and our art team will tell you whether it works.
Do I see a proof before production?
Yes. Every order gets a free digital proof showing your logo on the pen you picked, and nothing is printed until you approve it.
How fast can I get pens?
Riteline produces most pens in 5 business days after proof approval and drinkware in 7. Add shipping time to your address. If you have a hard event date, tell us when you ask for a quote.
Do you keep my artwork for reorders?
Yes. Send us the earlier order or invoice number and we can repeat the order with the same artwork.
Payment and shipping
How can I pay?
By card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client.
Do you ship to Canada and other countries?
International shipping, including Canada, can be arranged. Ask for a quote with the destination postal code and we will include freight; duties and taxes depend on the destination.
When can I reach you?
Our team works continental US hours, 6am to 5pm Pacific time. After you order, your account manager handles all communication by email.
Still have a question? Contact us or call 800-927-2630.